If you are delayed unexpectedly, please notify Burghauser Touristik or your tour guide directly at least 60 minutes before the tour starts.
Cancellations of booked tours: Cancellations are made at least 72 hours prior to the date agreed upon no fees have to be paid. If, however, cancellations are made less than 72 hours but more than 24 hours prior to the date agreed upon, 50 percent of the fees have to be paid. If cancellation is made less than 24 hours prior to the date agreed upon, the fees have to be paid to the full amount.
Payment is to be made to the tour guide at the time of the tour, in cash only. You will be given a receipt.
Prices include all fees.
The tour guide will charge an additional € 10,- for picking up the group at another meeting point.
Payment by invoice is only possible in prior agreement with the tour guide. If the Burghauser Touristik GmbH issues an invoice at a later date, an additional 19% VAT is charged on top of the tour price.
The main gate can be opened additionally, in exchange for a surcharge: from April to September 6:00 p.m. to 9:00 p.m. € 60.00; after 9:00 p.m. € 100,00: and from October to March 4:30 p.m. to 8:00 p.m. € 60.00; after 8:00 p.m. € 100.00. Prior registration required. The amount must be paid directly to the Palace department.
For tours on December 24th, December 25th and December 26th and 01.01. there is a 50% surcharge on the tour price.
To ensure we can organise everything for you perfectly, please book in plenty of time.
Bus parking: Parking lot at the Pulverturm on Tittmoninger Straße (Old Town) and Messeplatz on Berchtesgadener Straße (New Town)
Castle tours lead through the outdoor facilities. The interior cannot be visited as the castle is inhabited. The castle tours start at Curaplatz and end in the main castle. Please allow 15-20 minutes for the way back.
As the individual tour guides are members of Burghauser Gästeführer e.V., there is professional liability insurance and financial loss insurance through the German National Tourist Guide Association (BVGD). Detailed information is available at www.bvgd.org.