Prior registration is required for group trips and the public trips.
Cancellation is only possible in bad weather conditions up to three hours before the departure time.
The minimum price must be charged for Plätte boats for group trips that are cancelled less than two weeks before departure.This does not apply if due to weather conditions the trip does not take place.
No compensation will be provided for losses due to high or low water levels.
There are no catering facilities on the Plätte boat; however, passengers can take food and drinks on the Plätte boat.
Burghauser Touristik or the Plätte boat driver must be promptly informed of any delays.
If the customer is late or fails to turn up, the booked trip either cannot be run in its entirety or cannot be run at all, and the minimum flat-rate fee must be charged.